National Gambling Helpline open 24/7

National Gambling Helpline open 24/7

The National Gambling Helpline funded by GambleAware and ran by GamCare has extended its operational hours to 24/7 as of October 1st. Now anybody who needs support with their gambling habits can reach the Helpline any time of day.

The Helpline operates on live chat and a phone line, both staffed with trained professionals, who can provide callers with advice regarding gambling harm and can also get the caller in touch with local treatment services.  

The UK Gambling Comission reports that there are an estimated 340,000 problem gamblers in the country and the number of people who are at risk of needing support around their gambling is said to be at around 2 million.

To help prevent the onset of problem gambling good casinos and reputable affiliate sites like SuperLenny now provide their services in a responsible manner. Responsible gambling practices include self-exclusion processes, limits on spending, and general support among others.

Keeping the Helpline open 24 hours a day is in a trial stage at the moment, but if it proves successful everything points to this being extended permanently in the future, especially that the National Gambling Helpline reports that it received over 30,000 calls between 2018 and 2019.

GamCare’s chief Executive Anna Hemmings put it well when she said that:

“With the 24-hour nature of gambling, people sometimes feel at their most isolated overnight when other support services are closed. “They will now be able to reach our highly trained advisers 24 hours a day, who can offer immediate support, advice and referral to our network of treatment services nationally.”

Marc Etches, gamble Aware Chief Executive added:

“GambleAware is responsible for commissioning the National Gambling Helpline, which is a core element of an emerging National Gambling Treatment Service. Our priority is to keep people safe and to ensure support services are easily accessible”.

Who exactly are the bodies involved?


GambleAware is a charity whose aim is to fund research, prevention and treatment services to help to reduce gambling-related harm in the UK. This organisation does not provide services but it provides commissions and grants for projects and services.


GamCare is an independent UK charity and provides information, advice and support to people affected by problem gambling in England, Scotland and Wales.

GamCare’s Helpline might be the most comprehensive right now, but it’s not the only project aimed at helping people with problem gambling. In September, the first gambling addiction service outside of London opened a new facility in Leeds. The service is run by Leeds and York Partnership NHS Foundation Trust (LYPFT), and it’s funded jointly by NHS England and GambleAware. 

Last week GambleAware also joined the University of Bristol on a new research project examining how UK banks and other financial services organisations can help people suffering with or are at risk of gambling-related harm. 

Now, the results of this are something Lenny looks forward to seeing. It is great to see these kinds of initiatives in the country. Knowing your rights at online casinos can go a long way in making sure online gambling remains fun and fair for all.


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