Genesis29th November 2018 |
Please note: This casino is currently not accepting UK Players
Number of games
Instant for most payment methods
No bonus wagreq available for this operator.
Free Spins bonus turnover
No fs-wagreq available for this operator.
Live Chat, Phone, Email
Who owns Genesis Casino?
? Please note: This casino is currently not accepting UK Players ?
Genesis Casino is one of the newest offerings from Genesis Global Limited and the first of its subsidiary companies to take the Genesis name and branding. Genesis Global Limited is incorporated and registered in Malta, and has its main offices at 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta.
Genesis Global Limited was established in 2014 when a number of industry veterans came together with a vision to bring a new level of professionalism and innovation to the industry. Since then, Genesis Global Limited has gone from strength to strength and currently has a total of 11 separate online casino platforms under its control – making it one of the fastest-growing companies in the industry!
Additionally, Genesis Global Limited has also been able to secure industry partnerships with a number of the leading developers in this space, such as Microgaming, Evolution Gaming, NYX Gaming Group, Oryx Gaming, Play’n GO, Red Tiger, Quickspin, Yggdrasil and NetEnt.
Does Genesis Casino offer bonuses?
With so much competition in the online gaming industry, it’s often the case that players lose interest and end up with a number of different accounts, rather than staying loyal to one casino. To avoid losing its clientele, Genesis runs some of the best casino bonuses throughout the year. For Example, Top of Form Bonus is available to anyone who has placed a deposit in their account, and awards three winners with a cash bonus of £210 each. All that players have to do to enter is place a stake in blackjack, as for every two-card hand they are dealt, a ticket with their name is entered into the random draw.
The Weekly Mission Bonus takes place from Monday to Thursday each week. To enter, players have to make a deposit of £50 or more on one of those days. As a reward, they will receive a bonus of 25% on their deposit up to a value of £100 by Friday.
The welcome offer at Genesis is described by its team as “astronomical”, and it is pretty impressive. To encourage players to get started on the site and locate all their favourite titles, there is a welcome offer of 100% up to the value of £100 and 30 bonus spins on Starburst game. Players need to claim this bonus in one of two ways – they can either head to the cashier to request it, or they can select Bonus from the drop-down menu.
Once a player has signed up to the casino, the bonus is available when their first deposit is made. The free spins will be on offer for ten days from the day of the initial deposit – that’s 30 spins each day. These are available for 72 hours from 12 pm. This means that it’s vital for players to get going as soon as they have signed up for an account.
Once a bonus or series of free spins has been accepted, the player is obliged to fulfil a series of wagering requirements. Unless the terms and conditions of a specific offer say different, this will be 40 times the original amount. Until these requirements are complete, a player will not be able to make a withdrawal.
Furthermore, bonuses are only available for 14 days from the time they are credited, and if the player has not met the wagering requirements within this timeframe, then the bonus money along with any accrued winnings are forfeit. When the bonus is active, the maximum bets are £5 on video games or slots and £30 elsewhere on the site. When a player first signs up to a new casino, it can be tempting to rush straight in and accept the bonus offers. However, as the terms and conditions can be complex, it’s always worth checking beforehand to avoid any confusion.
Bonus spins and other promotions
Holiday promotions are becoming more and more common at online casinos, and Genesis is no different. The casino runs a regular competition where the prize is a break on a cruise ship or to another exotic location. To enter, members have to opt into the offer, and then make a deposit of £50 and wager this amount for one ticket in the draw.
bonus spins give players the chance to spin the NetEnt reels without having to pay for a stake from their own funds. Clicking “spin” won’t change a player’s balance when they are using free spins, and these little rewards are made available regularly. Monday is Bonus Spins Day at Genesis casino. For every player who deposits and stakes £10 or more between Thursday and Sunday, a certain number of extra spins are sent to their inbox. As the games are different each week, there is no set number of spins.
Casino Games at Genesis
When it comes to the choice of games, Genesis has really pushed the boat out, with more than 1,300 different titles on offer. These include jackpot games with impressive rewards, classic video slots, and all the table and casino games that experienced players expect. As well as Starburst and Gonzo’s Quest, there are progressive jackpots such as Hall of Gods and Mega Moolah for players who like to accumulate their winnings.
At the casino, the choice is not quite as varied, but care has been taken to provide all the key titles. There is the opportunity to spin the wheel at the roulette table or try a few hands at blackjack or baccarat. Many people are drawn to the drama and immediacy of a live casino area, and at Genesis, there is plenty to tempt in card fans. Developed by Evolution Gaming, the casino offers Caribbean Stud, Texas Hold’em and Three Card Poker, as well as a range of other games.
Whatever a player’s preference may be, there is no need to download any software in order to get started as every title can be played straight from a browser. It’s also worth mentioning that there are trial versions of many live video games, where people can try out the action for free or watch to see how others play before diving in.
Casino banking at Genesis
For those who are interested in trying out online gambling, one of the biggest concerns is passing their details over to the casino. They may have fears about security or losing their funds, as the experience is all new. However, online casinos know that their patrons demand an easy, fast and safe method of payment and they provide a number of choices. The familiarity of certain methods such as credit cards and e-wallets should reassure most people who open an account with this casino.
Genesis has arranged a good selection from which their clients can choose. Payments and withdrawals can be made via Mastercard, Visa, Skrill, Neteller, ecoPayz, Entropay and bank transfers. The minimum transaction is £10 but all are free, and for deposits, the money is available instantly. Withdrawals can take up to three days.
? How do players make a deposit at Genesis?
? Step 1: Go to to the cashier or banking section of the site
? Step 2: Select deposit
? Step 3: Select the payment method of your choice
? Step 4: Enter the amount and confirm
? How do players make a withdrawal at Genesis?
? Step 1: Go to to the cashier or banking section of the site
? Step 2: Select withdraw
? Step 3: Enter the amount you wish to withdraw
? Step 4: Check the payment method and confirm
Customer support at Genesis
When players need assistance with any aspect of the Genesis casino service, there are a number of ways that they can contact the company. The best place to start is the question mark image, which is in the right-hand corner of the site at the top of the page. This provides links to details on the casino rules, the extensive FAQs section, a lost password function, a live chat option and the contact us section. Players can call customer support on 0800 755 5348, or they can email the team on [email protected] In most cases, live chat is the easiest option to go for as the requests are answered quickly by a knowledgeable member of staff. Genesis may not have a contact form, but the other communication channels more than make up for that.
Are there any complaints about Genesis Casino?
As Genesis Casino is licensed by both the Malta Gaming Authority and the UK Gambling Commission, it is relatively easy to see if it has had any formal complaints made against it by customers. To see this information, all you have to do is navigate to the Genesis Casino homepage and scroll down to the bottom of the page. Here, you will see two links to its licensing page on the Malta Gaming Authority and UK Gambling Commission websites.
Based on our research, we were unable to find any previous sanctions or complaints made against Genesis Casino or its parent company, which is a very promising sign. Both its licences are fully up to date and there is no history of sanctions having been previously issued. This means that you can rest assured that Genesis Casino clearly takes its licensing and regulatory obligations very seriously.
Beyond this, the user reviews of the Genesis Casino platform seem somewhat mixed. Although many users have reported experiences ranging from average to excellent, there are a significant amount that describe the experience of the platform as overall poor or bad. The majority of the user complaints seemed to relate to the restrictions placed on the sign-up and promotional bonuses, which is something to look out for if you are signing up to the platform for the first time. Additionally, a number of users mentioned relatively slow withdrawal times, which is something else to bear in mind.
Should UK Players play at Genesis?
✅ Striking platform design with vibrant, futuristic graphics.
✅ Users can sign up to the Genesis affiliate programme, which gives users the ability to make money instantly by promoting the platform through user referrals. The affiliate programme is valid across all the online casinos owned and operated by Genesis Global Limited.
✅Take your account on the go without any need to download a standalone app. Simply navigate to the Genesis Casino webpage through your mobile browser and get gaming.
✅ Choose from over 1,300 games in an instant. With high-quality games from all the leading developers, you will never be stuck for something to choose.
❌ More casual players might be put off by the $10 minimum deposit amount for deposits and withdrawals. While not a particularly high limit, it might put off casual users.
❌ Genesis does not currently offer live video poker. While there are plenty of other games on the platform to keep you busy, it would be nice to have this on offer.
❌ The most lucrative bonuses are reserved for players in the VIP programme. While this is great for certain players, you have to be invited to the VIP programme by a current member, which might not be possible for many users.
❌ Welcome bonuses are not as lucrative as other platforms, and the payout conditions can be quite restrictive.
What licences does Genesis Casino have?
Currently, Genesis Casino is registered with the Malta Gaming Authority and is able to offer services to customers throughout the EU. It is registered through its parent company Genesis Global Limited.
Its registration number is MGA/B2C/314/2015, and its licence has been valid since August 2016.
In addition, Genesis Global Limited has also gained authorisation from the UK Gambling Commission under licence number 000-045235-R-323169-008. The UK Gambling Commission is one of the most stringent licensing bodies around, which means that from a customer safety perspective, users are getting as much protection as possible.
Genesis Casino is also signed up to a number of customer welfare and responsible gaming initiatives through its parent company Genesis Global Limited. This means that it has put in place features that give users more control over their accounts to ensure that they gamble responsibly and in line with best practice. These are additional protocols that Genesis Casino has chosen to sign up for, which shows how seriously it takes the safety and welfare of its customers.
All of this regulatory and licensing information can be viewed at the bottom of the Genesis Casino homepage.
Lenny's Thoughts on Genesis Casino
As well as being trustworthy, Genesis is a fun place to visit, with quirky space-themed imagery and sensible player promotions, along with a worthwhile welcome bonus. However, with more than 1,300 titles spread across the website, it could be argued that Genesis has provided its account holders with too much choice. Their support section is refreshing as it includes a UK phone number, as well as a live chat option, and there should be a method in the payment options to suit everyone.
It is easy to recommend Genesis to more seasoned players who appreciate a playful element and demand a quality online casino.