Superlenny
FAQ

FAQ

Lenny has been around the gambling scene for a long time but still understands that playing at an online casino might be an overwhelming experience. Especially for new players who might be left with a tonne of questions. SuperLenny is here to help you out by answering the most frequently asked questions.

Q. What is the legal age to gamble?

A. The legal age for gambling in the UK is eighteen years old.

 

Q. What makes a good online casino?

A. Good online casinos will offer high levels of security through their licencing, have a wide range of games from top providers and offer lucrative bonuses and promotions.

 

Q. How do I sign up at an online casino?

A. To sign up to an online casino you will need to input your name, date of birth, address and email address in order to prove you live within the casino’s jurisdiction and are of an age to play.

 

Q. Do I need to provide ID when playing at an online casino?

A. Yes, you will need ID particularly when it comes to cashing out any wins that you may have scored during your time playing.

 

Q. How do I send copies of my ID?

A. Scan the required ID and upload a copy of it and send through live chat or email.

 

Q. How long does verification take?

A. The length of time it takes to verify your ID will vary between casinos.

 

Q. How much can I win at online casinos?

A. You can win a lot at online casinos, but different casinos will have various withdrawal amount limits at any one time.

 

Q. Can I use more than one payment method?

A. It is perfectly acceptable to use multiple payment methods – just select them in the payment section.

 

Q. Can I refuse casino bonuses?

A. It’s absolutely possible to refuse a bonus and simply play with your own money.

 

Q. How do I refuse casino bonuses?

A. In some cases, refusing a bonus is easy as it is an opt-in option – simply choose not to click the opt-in when signing up. In other cases, the bonus is applied automatically. In these instances simply get in contact with the support staff to make your request known.

 

Q. Are online casinos rigged?

A. Reputable casinos are not rigged. They are required to hold a licence from the governing body in the jurisdiction they reside in. This means they undergo stringent third party auditing to ensure that all gaming is fair and unbiased.

 

Q. What currencies can I play in?

A. Depending on the casino there are a wide range of different currency options.

 

Q. Can I play online casinos when I’m not in the UK?

A. This will depend on the casino and the licencing it is under.

 

Q. What casino games can I play for free?

A. Virtual tables games are almost always covered. However, it’s not possible to play a progressive jackpot or a live dealer game for free due to the nature of the gameplay. In the UK free to play slot games have recently been banned and are no longer available.

 

Q. Do I have to download software to play at online casinos?

A. No, most casinos are now instant-play.

 

Q. How do I contact customer support?

A. The most common options are via live chat, email or telephone.

 

Q. Can I keep my casino winnings?

A. Yes, you can. Though this will depend on whether these winnings have been gained via a bonus and whether any wagering requirements have been met.

 

Q. Are online casino winnings taxed in the UK?

A. UK winnings are exempt from being taxed.

 

Q. Are lottery winnings taxed in the UK?

A. In the UK, lottery winnings are tax exempt. However, any income earned from lottery winnings is taxable.

 

Q. Do I have to pay VAT at online casinos?

A. No.

 

Q. What is the house edge?

A. The house edge is the term used to explain the mathematical advantage that a casino has over the player.

 

Q. Should I tip live casino dealers?

A. You can if you want but it is not necessary.

 

Q. Is online gambling expensive?

A. Online gambling can become very expensive if you are not careful with your bankroll. If you choose to gamble regularly, make a budget and stick to it.

 

Q. Should I use a betting system?

A. Using a betting system really only works on certain games, and even then it’s no guarantee. If using a betting system helps you keep an eye on your bankroll, then go right ahead. 

 

Q. Is it illegal to gamble online in the UK?

A. No, it’s legal to gamble both on and offline (at a highstreet bookie).

 

Q. How many online casinos can I use?

A. It is possible to play at numerous online casinos, provided you accept the rules laid out by each one.

 

Q. How can I opt-out of gambling?

A. There are numerous programmes in place to help players quit gambling.

 

Q. Can I take a break from gambling?

A. Yes, if you feel like it’s all getting a bit much, then you can, and should, take a break. It’s very easy to do – simply stop signing in to the online casino, or put a self-exclusion in place to completely prevent you playing at the casino.

 

Q. What is a cooling-off period?

A. A cooling-off period is a time that a casino account is closed, thus preventing the player from accessing the casino.

 

Q. What limits can I set on my casino account?

A. Players are able to set a number of different limits on their casino accounts. Players can cap their deposit amount or even their losses. It’s also possible to set time periods for self-exclusion and cooling-off periods.

 

Q. How do you gamble safely?

A. Choose a safe, secure and reputable casino, and be mindful of your bankroll.

 

Q. Can professional football players gamble?

A. Yes, but they are not allowed to place bets on any football sporting events on which they might have some influence.

 

Q. Can I check how much money I spend online gambling?

A. Yes, you can by either speaking to the chosen you are registered with. Begambleaware also provides a free to use bet calculator.

 

Q. How popular is online gambling?

A. Online gambling is hugely popular and growing on a yearly basis.