RATING GUIDELINES & PRINCIPLES
SuperLenny is dedicated to making sure that our reviews are of the highest possible quality. While being reliable and informative, our reviews are focused on the players. Here we take a look at how we rate and create our online casino reviews, with everything we take into consideration
WHAT GOES INTO A CASINO REVIEW?
Before anything we make sure we thoroughly investigate the casinos we work with, before categorising them on SuperLenny. This way, we can ensure that they tick all of the boxes and meet the strict compliance and review criteria we demand for our players, thus ensuring maximum value for the reader. We often hear about amazing bonus offers, or an unbeatable online casino promotion but that’s just the start.
Every casino on SuperLenny is filtered through a bulletproof testing facility at SuperLenny HQ. We check everything.
We only recommend online casinos that have a license from reputable gambling authorities.
- Malta Gaming Authority;
- UK Gambling Commission;
- Government of Gibraltar;
- Alderney Gambling Control Commission;
- Curacao eGaming;
- Casinos with options with eCogra.
By ensuring our casinos are regulated by these commissions, players can rest assured knowing that they can enjoy their online casino experience in a safe, secure and fair environment. Not only that, but they are each governed by their own set of rules and laws in their jurisdictions, all in place to adhere and sustain the above values.
At SuperLenny, we have a great relationship with many of the industries leading software providers, such as NetEnt, Microgaming and Red Tiger Gaming. We ensure that the casinos we list have a great selection of games from these providers, ensuring the best player experience possible. Through this we can also check that there is a wide selection of games for players to enjoy. By ensuring that the software comes from reputable companies, we know that the games will be reliable and free from technical issues.
With real money casinos, it’s ever more important to ensure that the casinos we present on SuperLenny have a good selection of payment options. We’ve taken the time to review different Payment methods, along with their Pro’s & Con’s when playing at an Indian Online Casino. We make sure that all popular and safe payment methods are available, including Visa, MasterCard, Skrill, Neteller and more. We review the depositing and withdrawal process to make sure that the process is straightforward, non-complicated and most importantly, secure.
Great customer service will catapult online casinos into Lenny’s good books. When reviewing an online casino, we will make sure that their customer is the number one focus and that they offer an array of different methods of support. That may be a toll-free helpline, a 24/7 live chat service, or a ‘contact us’ form.
Having different ways for customers to reach out to casinos will work in their favour with SuperLenny. Once they’re in touch, we make sure that casinos offer quick, high-quality and informative support no matter the hour.
We test all options vigorously, often submitting a plethora of different requests to ensure agents are equipped to deal with player requests.
SuperLenny ensures that online casinos comply with fair play regulations, like Cash Check and Player Check. Most of the best online casinos will be independently rated by organizations like eCogra, with the monthly payout percentages publicly available on the site. Usually we’ll find these in the terms and conditions.
All games listed on the casino should have their RTP percentages clearly available online.
How we ensure Fair Games on our Casinos Reviews:
- In the players shoes, we play the game the game ourselves
- We list games from reputable providers
- Player feedback
- We’re industry experts!
WINNINGS & FAST PAYOUTS
Our reviewers are very familiar with different online games and through this are qualified to give you an accurate low-down through their reviews, these include card games, table games, live casinos and more. Once the fun is over, we have our winnings paid out so that we can oversee the payout times and ensure a smooth and straight forward process.
BONUSES AND OFFERS
Of course, every casino on SuperLenny has an exciting focal point – Welcome Bonuses and Promotions for existing customers. We pay close attention to other offers like Birthday bonuses, Loyalty schemes and VIP programs. We make sure that the casinos on SuperLenny clearly display their welcome bonus, making it easy to understand with the terms and conditions accessible so players can familiarise themselves with wagering requirements and depositing terms.
RESPONSIBLE GAMBLING & CREDIT PROTECTION
We only review online casinos that are licensed by a reputable gambling commission. Their website must be secure, with a solid security platform in place to protect player details including payment information.
A good online casino will list information on ways to prevent problematic gambling and have strict rules against this. This could include temporary blocking of depositing, limits on deposits and a good selection of other preventative measures designed to keep the player safe.
Where necessary they should provide links to charities and helplines, that help with problem gambling and addiction.
ONLINE CASINOS RATED AND APPROVED
Through the above process, we may approve your online casino with a final rating and put all information into a thorough review, where each point is stripped back and analysed with the player’s experience at the focal point. Casinos are checked often to ensure that the information remains accurate and up to date. SuperLenny loves transparency which is why in every review, we list good and bad points, to give the reader a well rounded picture of the casino.
WHAT MAKES A BAD CASINO?
Unfortunately at times, an online casino doesn’t quite make the grade. We don’t want to list any dodgy casinos on our site, even if we get a whiff of negative experience or reputation. Here are things that may leave a bad taste in player’s mouths.
- Unclear terms and conditions.
- Lack of transparency;
- Not licensed correctly;
- Poor customer support;
- Slower than normal withdrawals;
All of these are taken into consideration when we write a review.
If you are a casino and want to list your casino with SuperLenny – Drop us a line using the contact us page, or visit the list your casino page to find out more.