Expert review by Tanvi Clarke
Jackpot City is one of the oldest casinos in the gaming industry operating in India. It was established in 1998, and it is owned by Digimedia Limited. The casino is controlled under the jurisdiction of Malta Gaming Authority. In its black and purple coloured theme, it offers an amazing collection of virtual games and bonuses. Navigating the website is easy due to the careful structuring of the site. In this review, we will check the casino features, games, and customer support and payment methods.
JackpotCity Casino offers both its new and existing players from India the opportunity to claim awesome bonuses. These bonuses are available in Indian rupees and include free spins, reload bonuses, as well as cash bonuses. With these bonuses, you can enjoy more games without having to worry about losing your hard-earned money. Additionally, it will give you a chance to win more money. There is a promotions section on the casino website, where it features current promotional offers and bonuses. JackpotCity Casino also sends emails to players to inform them about the best offers.
If you are signing up on the casino for the first time, you can enjoy an incredible welcome bonus. You will be rewarded with up to 160,000 INR over your first four deposits. One good thing about the welcome bonus is that you don’t need a promo code to activate it. However, you need to deposit a minimum of 700 INR before you can qualify for this bonus. Additionally, you must make the four deposits within 7 days after signing up
As with other casinos, JackpotCity Casino bonuses are subjected to a wagering requirement. The wagering requirement is the number of times you have to wager the bonus before you are permitted to withdraw any winnings from it. The welcome bonus is subjected to a playthrough requirement of 50x. Apart from that, there is also a time limit and game limit on the bonus. You can read the casino bonus terms and conditions to understand what the requirements are.
In addition to the welcome bonus, JackpotCity Casino also offers players prize-packed promotions and match bonuses. These types of promotions are given out daily, weekly and monthly, depending on the casino’s choice. They reward players with cash prizes, free spins, casino credits, exotic holidays and cool gadgets. The match bonuses, on the other hand, are given out on specific days (midweek and weekends). They award players a percentage of their deposit as a bonus, which can be used on some selected games.
Jackpot City Casino has a loyalty reward program, which it uses to reward its loyal players. For every bet placed at the casino, you will be awarded loyalty points. You can accumulate these points, and when you have enough, you can exchange them for bonuses. Besides the loyalty reward program, it also has VIP rewards for its most important players. The VIP members can enjoy exclusive bonuses, credits and also get personal assistance from the VIP hosts at any time of the day.
Once you enter the casino site, you can access the game lobby from the navigation menu. Jackpot City Casino features a plethora of games in its game lobby. There are over 300 video slots from the leading software developer, Microgaming. You will find regular slots and progressive slots such as Jackpot Deuces and Mega Moolah. Table game lovers can also enjoy different variations of blackjack, roulette and roulette games. There are over 40 blackjack and a dozen roulette games featured.
Although Jackpot City Casino has done a great job in making the lobby easy to navigate, we noticed that some game categories are not included in the lobby. However, it made up for this by providing an effective search bar, which allows you to search for games by entering the name as the search query. An amazing thing about the casino is that it provides the RTP of all its allowing players to know their theoretical chance of winning.
Jackpot City Casino has a feature-rich live casino that offers live games powered by the notable Evolution Gaming. The live games include Live Roulette, Baccarat and Blackjack, and they come with awesome features. You will be able to stream the games in real-time on your devices and chat with other players. Since Jackpot City has optimised its site for mobile devices, you will also be able to play most of these live games directly on your smartphones and tablets.
Deposit and withdrawals have been made easy on the casino. You can deposit money into your account by using payment methods such as Visa, Visa Electron, Maestro, Mastercard AstroPay and Euteller. Deposits are processed instantly for all options except bank transfer. The minimum amount that you can deposit is 700 INR, and there is no maximum deposit stated yet. Although Jackpot City accepts only Euro, US Dollars, Canadian Dollars and British Pounds currencies, it helps players making a transaction in other currency perform currency conversion automatically.
To withdraw your winnings, you can do so via Visa, ecoPayz, Skrill, Mastercard, Cheque and Bank Transfer. You are permitted to submit withdrawal request all-day and there is no fee charged for withdrawals. The minimum amount you are allowed to withdraw is 3,500 INR. Jackpot City has a cashout limit of 283,940 INR per week. Processing of withdrawals via e-wallet take between 24 to 48 hours while for Bank Transfer it can take up to 7 business days.
During our JackpotCity Casino review, we checked the customer support provided. At the footer of the casino site, you will see an FAQ link, which takes you to where some frequent questions have been answered. If you cannot find answers to your question in the FAQ section, you can use the live chat feature. We tested the live chat and it took about two minutes for a casino representative to attend to us. The live chat is available 24 hours of every day.
Furthermore, the casino provides support via email. Each email sent is replied to within the same business day. One drawback we noticed in terms of customer support is the unavailability of telephone support. Players can use one of the three Alternative Dispute Resolution (ADR) providers supported by the casino in the event of a disagreement. The ADR providers are Ecogra, Kahnawake Gaming Commission and Malta Gaming Authority.
Support Email: [email protected]
We have provided you with an extensive review of JackpotCity Casino. As a casino that has been around for as long as 1998, it remains one of the best in the industry. With over 630 games featured in its lobby, players will be able to select the ones that fit their preference among a great array. Additionally, we were impressed with the different payment methods supported by the casino as well as the awesome bonuses that it offers players.
While we were happy with the customer support provided via live chat and email, we were not too pleased that the casino does not provide telephone support. However, we hope this will be added soon. Players find the design of the website amazing and the mobile casino will make it easier for them to play while on the go. Overall, we consider Jackpot City to be a top casino and we recommend it to both new and professional players. Why not signup at the casino today!
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